uubt Terms and Conditions

The following terms used in these conditions carry specific meanings:

• "Platform" refers to the uubt website, applications and all related digital services.
• "User" or "Member" refers to any person registered on the platform.
• "Account" refers to each user's personal registration profile.
• "Bonus" refers to promotional benefits provided by uubt.
• "Transaction" refers to all financial activities related to deposits, withdrawals and games.

These terms are governed by the laws of the People's Republic of Bangladesh. By accessing or using the platform, the member agrees to these terms.

The following conditions must be met to open an account at uubt:

• The applicant must be at least 21 years of age.
• Each person may open only one account — multiple accounts from the same person, household or IP address are not permitted.
• All information provided at the time of registration must be true, accurate and up to date.
• Registration is not permitted from areas where online gaming is prohibited by law.

Each member is fully responsible for the security of their account. Keep the following in mind to protect your account:

• Never share your login credentials (username and password) with any third party.
• Allowing any other person to use your account is strictly prohibited.
• If you suspect unauthorized access, notify our support team immediately via live chat.
• When requested for verification (KYC), the required documents must be submitted within 72 hours.
• Transferring or selling your account balance is strictly prohibited.

uubt reserves the right to verify a member's identity at any time. Deposits and withdrawals may be temporarily suspended until the verification process is complete.

The following rules apply when depositing funds on the uubt platform:

• Accepted methods: bKash, Nagad, Rocket and bank transfer.
• All deposits are processed in Bangladeshi Taka (BDT / ৳).
• Deposited funds must come only from the member's own account — third-party funds are not accepted.
• Keep a record of every transaction.
• It is the member's own responsibility to stay within gaming limits after depositing funds.
• uubt reserves the right to suspend a transaction if suspicious financial activity is detected.

The following conditions must be followed when withdrawing winnings:

• The method used for withdrawal must match the method used at the time of deposit.
• Funds earned from bonuses must meet the specified wagering requirements before withdrawal.
• uubt may verify a member's identity before processing a withdrawal.
• Once a withdrawal request has been submitted, it may not be possible to cancel it.
• If there is a delay due to a technical error, please contact the support team via live chat.

All bonuses and promotional offers on uubt are subject to the following terms:

• Each bonus offer may have its own terms — please read them carefully before accepting an offer.
• A bonus can only be received once per account.
• Bonus balance cannot be withdrawn without meeting the wagering requirements.
• Restrictions may apply to betting on certain games using bonus funds.
• uubt reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If fraudulent activity is detected in meeting bonus terms, the bonus and any associated winnings will be voided.

All games on the uubt platform are operated in a fair and transparent manner. The following rules must be followed when gaming:

• The outcome of all games is determined by a certified Random Number Generator (RNG) system.
• If a technical issue occurs during a game, that round may be cancelled and the stake refunded.
• The rules and payout structure of any game are detailed on the relevant game page.
• In live casino games, the dealer's decision is final; results will not be reconsidered except in the case of a technical error.
• Settled bets in sports betting are resolved fairly; bets on cancelled matches are refunded.

The following activities are strictly prohibited on the uubt platform:

• Opening multiple accounts or using another person's account.
• Strategic misuse of bonus terms or coordinated betting (matched betting / arbitrage).
• Operating games with the help of software, bots, or automated tools.
• Exploiting any technical vulnerability of the platform.
• Operating an account using third-party funds.
• Harassing or deceiving other users.
• Using the platform for money laundering or any other unlawful purpose.

uubt reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Violation of any clause of these terms and conditions.
• Refusal to complete identity verification or provision of false information.
• If it is proven that the member is under 21 years of age.
• If suspicious financial activity is observed.
• For security-related reasons.

Members may also voluntarily contact the support team to close their account. Any available balance will be returned subject to the minimum withdrawal conditions being met before the account is closed.

uubt places the highest priority on responsible gaming. We encourage members to play safely and within their limits:

• The option to set deposit limits is available to all members.
• Members may activate a temporary or permanent self-exclusion at any time.
• If signs of gaming addiction appear, please contact us immediately for support.
• It is every member's responsibility to prevent minors (under 21) from accessing the platform.

For more information, please visit our Responsible Gaming page.

uubt stores members' personal information with the highest level of security. Details on how data is processed can be found on our Privacy Policy page.

• All personal data is protected by SSL encryption.
• Members' information is not sold or transferred to third parties, except where legally required.
• Documents collected for identity verification are stored securely.
• Cookies and browsing data are used to improve the user experience.

uubt is not liable for:

• Game sessions being interrupted due to loss of internet connection or a technical error.
• A member's login credentials falling into the hands of a third party where the member is at fault.
• Transaction delays caused by a third-party payment provider.
• Service disruptions caused by force majeure (unforeseeable events).

The uubt platform is provided on an "as is" basis. We endeavour to ensure uninterrupted service, but temporary disruptions may occur due to technical reasons.

uubt reserves the right to change, amend, or update these terms and conditions at any time. Regarding any changes:

• Members will be notified of significant changes as early as possible.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• The date of the latest update will always be shown at the top of this page.

For any questions or complaints regarding these terms or our services, please contact our support team:

• 24/7 Live Chat — Support is available in Bengali.
• Email: [email protected]

After a complaint is submitted, our team will review and respond as soon as possible. For complex complaints, additional documentation may be requested.